apprentice customer care & administration
Reports to: Customer Care Manager
Accountable to: Customer Care Manager
Join Watson as an Apprentice in Customer Care & Admin and help us deliver great service to our clients and their homeowners. You’ll support the team with enquiries, admin tasks, and aftercare, all while learning on the job. If you’re organised, friendly, and ready to grow with a leading homebuilder — we want to hear from you!
Key Responsibilities
Champion the customer throughout the business and assist our clients and their customer care teams to support the individual tenants.
Work with our clients at the point of handovers to be able to show their neighbourhood teams how features in the home work, and aid their tenants where this is required.
Receive and log defects within our Development Management System.
Assign defects to in-house teams and subcontract teams, arranging appointments with tenants for these to be completed.
Keep tenants informed about upcoming appointments and liaise with tenants following completion of works to ensure total satisfaction.
Undertake post completion development surveys with our clients.
Assist with the monitoring of KPI Performance against specific contract requirements.
Undertake day to day call handling, answering inbound phone calls and direct around the team.
Skills knowledge and aptitude
A desire to learn and to undertake an apprenticeship.
A strong attention to detail.
A positive attitude.
Good timekeeping.
Qualifications & Training - Essential
GCSE Maths & English Language at Grade 4
What you will study
Customer Service Practitioner Level 2
Where you will study
Bury College
